1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter - the Rules) are a legal document binding on the Parties, which determine the conditions and procedure for ordering, purchasing and returning goods of the Store, as well as indicate the information that must be provided to the Buyer in accordance with the legal acts of the Republic of Lithuania.
1.2. The seller is "Registrų centras" LLC of the Republic of Lithuania, a legal entity registered in the Register of Legal Entities MB Osisis, legal entity code 306420359, registration address Gedvydžių st. 22-33, LT-06308, Vilnius e-mail p.: hello@osisi.shop.
1.3. The Seller reserves the right to unilaterally change the Rules at any time by publishing the changed Rules on the website of the electronic Store. Changes take effect from the moment of publication and are valid for all transactions concluded after publication.
1.4. The buyer is informed about the Rules by e-mail. on the store website https://osisi.shop.
1.5. The Seller is released from any responsibility in cases where losses or other negative consequences arise because the Buyer did not familiarize himself with the Store's rules, recommendations or provided information, although he was given such an opportunity.
2. Conclusion of the contract
2.1. Contracts for the purchase and sale of goods (hereinafter - Contracts) are concluded in electronic form in the online store. When concluding these Agreements with the Buyers, the Seller is guided by the provisions of the Civil Code of the Republic of Lithuania, which regulate distance contracts, and the Resolution of the Government of the Republic of Lithuania dated 07.22.2014 no. 738 of the approved "Rules of Retail Trade".
2.2. The following have the right to buy in the Seller's online store: able-bodied natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they dispose of their income independently; legal entities; as well as authorized representatives of all the above-mentioned persons. By agreeing to these Rules, the Buyer confirms that he has the right to buy in the Seller's online store.
2.3. The Agreement for the purchase and sale of goods between the Buyer and the Seller is considered concluded and comes into force from the moment when the Buyer, having created a shopping cart in the online store, specified the delivery address and other necessary data, selected the payment method and familiarized himself with these Rules, clicks on the "Pay now" link .
2.4. After the conclusion of the contract for the purchase and sale of goods, the Seller additionally sends the Buyer an automatic electronic message about the confirmation of the order submitted by the Buyer, with the goods specified in it, the main characteristics of the goods, their exact number and prices, and the assigned order number. Together with the confirmation of the order, the Seller sends the Buyer the valid Rules, which contain all the information specified in the legal acts to be provided to the Buyer. The order confirmation notification is sent to the Buyer to the e-mail address specified in the Buyer's registration form or the submitted order form.
2.5. These Rules, the Product Delivery, Payment and Return descriptions published in the online Store, information about the Seller, as well as the electronic notification sent by the Seller to the Buyer about receiving the order are considered an integral part of the Agreement between the Buyer and the Seller.
2.6. Every Contract concluded electronically between the Buyer and the Seller is stored in the database of the online Store.
2.7. The Agreement concluded between the Buyer and the Seller is valid until the full fulfillment of the obligations of the parties under the Agreement or until its termination in accordance with the procedure set forth in these Rules.
3. Goods and their prices
3.1. The characteristics of each product sold are indicated in the description provided in the online store for the respective product.
3.2. The Seller is not responsible if the color, shape or other parameters of the goods available in the online Store do not correspond to the actual color, shape or other parameters of the goods due to the characteristics and/or settings of the display used by the Buyer.
3.3. The seller warns that certain minimal deviations from measurements are possible when ordering clothing details, accessories, and clothing.
3.4. The seller is not responsible for improper care of the fabric, including but not limited to items damaged by the buyer. If the buyer does not properly maintain the product, or otherwise damages the fabric of the product, it is considered that the buyer did not follow the manufacturer's or seller's recommendations, and such violations will not be compensated in any form. Choosing the wrong way of wearing or care is also considered to be wrong care of the product.
3.5. Product care recommendations and rules are provided in the section. "Product Maintenance". If the buyer cannot find the appropriate information, the buyer must contact the seller without undue delay. In the absence of actual proof of the buyer's contact or attempt to contact the Seller, and arbitrarily trying to restore the goods from image when it is not clear to the buyer how to do it, it will be considered that the product is damaged by the buyer's willful actions and the seller is not responsible for it.
3.6. Appropriate fabric care is considered to be the fabric care listed in the "Product Care" section of each product/item.
3.7. The Seller has the right to change the offer of goods in the electronic Store at any time without notifying the Buyer.
3.8. The price of the product does not include the delivery fee to the Buyer. The fees for the delivery of goods are specified in point 5.2.1 of these Rules.
3.9. The seller has the right to determine the minimum size of the basket of goods at his discretion, i.e. the minimum amount, upon reaching which the Buyer's order will be executed.
4. Payment for goods
4.1. The prices of goods in the store and in the formed order are indicated in euros.
4.2. The buyer pays for the goods in one of the following ways:
4.2.1. payment using e-mail banking means advance payment using the e-mail address used by the Buyer. banking system. In order to use this form of payment, the buyer must be signed by e-mail. banking agreement with one of the selected banks. The Buyer transfers the money to the store's current account. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place through the bank's e-mail. in the banking system.
4.2.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to the store's bank account.
4.2.3. Payment using the Paysera payment system.
4.3. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions determined by the Bank and/or others. fees for the operations performed.
4.4. The Seller starts executing the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered completed when the entire amount due is received and credited to the Seller's bank account.
4.5. The Seller undertakes to provide the Buyer with all the necessary and correct information necessary for the payment of the goods and their delivery services. However, the Seller does not assume any responsibility for improperly provided services and related losses by the banks, using the services of which the Buyer's payment to the Seller was made.
5. Delivery of goods
5.1. The goods are delivered by the Seller or a company providing courier services on behalf of the Seller (hereinafter - the Courier). Delivery of goods is carried out throughout the territory of the Republic of Lithuania, including the Curonian Spit. Product delivery is carried out to LPEXPRESS.
5.2. The following Goods delivery fee applies to the delivery of goods:
5.2.1. Delivery in Lithuania: Free for purchases over €100.00; to LPExpress parcel machine for 1,75 €. Delivery to EU countries - €15.00, Free for purchases over €150.00. Delivery to other countries - €25.00, Free for purchases over €250.00.
5.3. Usually, the goods are delivered to the address specified by the Buyer: within 3-6 business days in Lithuania, within 4-30 working days to other countries. The buyer agrees that, exceptionally, due to unforeseen circumstances, the delivery of the goods may be delayed, but in any case, the goods must be delivered no later than within 30 (thirty) calendar days. In this case, the Seller will immediately contact the Buyer and agree on the deadline for the delivery of the goods. The deadline for the delivery of the goods starts counting after the Seller receives the Buyer's payment for the goods and their delivery services.
5.4. In all cases, the Seller is released from responsibility for the delay in delivering the goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer's own fault or due to circumstances beyond the Buyer's control.
5.5. If the delivery of the goods is delayed for more than 10 (ten) working days due to no fault of the Buyer or related circumstances and the parties fail to agree on the extension of the terms of delivery of the goods or the replacement of the ordered goods with similar or other goods available in the electronic store, the Buyer has the right to withdraw from the Agreement (informing about it is the Seller at the e-mail address of the e-Shop at hello@osisi.shop and the Seller undertakes to return the money paid in advance by the latter to the Buyer (if such payment was made) within 14 (fourteen) calendar days after the termination of the Agreement. The money is returned to the bank account from which it was made payment or to another account of the Buyer specified in the Buyer's notice of termination of the Agreement.
5.6. The goods are delivered on working days from Monday to Friday, at a time agreed in advance with the Buyer.
5.7. If, due to the fault of the Buyer or circumstances depending on him, the delivery and handover of the goods to the Buyer did not take place at the time agreed upon by the parties (e.g. after delivering the goods to the address specified by the Buyer, it turned out that the delivery address specified wrongly or neither the Buyer nor the other person receiving the goods was found at the specified address, etc.), the Seller or the Courier on his behalf additionally contacts the Buyer and arranges with him a new delivery time suitable for both parties. For such repeated delivery of the goods, the Seller has the right to require the Buyer to pay an additional delivery fee. If the Buyer unreasonably does not accept the goods and during their re-delivery, it is considered that the Buyer has abandoned the Agreement, and the Buyer's order is canceled, informing the Buyer about this at the e-mail address specified in the registration form or the submitted order form. In this case, the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 14 (fourteen) calendar days after the termination of the Agreement, deducting the costs of returning the goods to the Seller from the returned amount. The money is returned to the bank account from which the payment was made.
5.8. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
5.9. During the delivery of the goods, if the Buyer notices any damage to the package, he must indicate the comments in the package delivery document provided by the courier or write a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is exempted from liability against the Buyer for product damage related to packaging damage, which the Buyer did not note in the delivery document of the courier.
5.10. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.
6. Right to withdraw from a distance contract and Return of Goods
6.1. The buyer has the right to withdraw from the contract for the purchase and sale of goods with the Seller by notifying the Seller in writing (by e-mail at hello@osisi.shopindicating the item he wishes to return and its order number or by filling out the return form at https://osisi.shop/prekiu-grazinimasno later than within 14 (fourteen) working days from the day of delivery of the item.
6.2. The seller, having received these Rules 6.1. within 14 (fourteen) calendar days of the Buyer's written notification of the refusal of the Goods Purchase - Sale Agreement, return the money paid for the goods to the Buyer (excluding the delivery costs of the goods). In case of cancellation of the distance purchase-sale contract, the costs of returning the goods to the Seller shall be paid by the Buyer.
6.3. The buyer does not have the right to exercise the right to withdraw from the Agreement and return the goods when:
6.3.1. were unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons (e.g. underwear, if the hygienic protective strip has been removed), as well as in other cases specified in Part 2 of Civil Code of the Republic of Lithuania 6.22810.
6.3.2. the contract is for customized goods, such as customized clothing or accessories, etc.; see information on the website of Public Enterprise "Vartotojų centras" http://www.vartotojucentras.lt/istatymas.php?id=1038 "Peculiarities of return and exchange of non-food items").
6.4. The buyer pays for the return of the product. The buyer and the seller must coordinate the time when and where they can return the returned goods.
6.5. Upon cancellation of the Goods Purchase - Sale Agreement, the returned item must meet the following requirements:
6.5.1. the item cannot be worn or otherwise used, it must be undamaged and not lose its value;
6.5.2. the product must be presented in the original packaging of the manufacturer (the packaging can be changed only to the extent necessary to inspect the product) and without losing its commercial appearance;
6.5.3. the item must remain with all tags attached.
6.6. The Buyer must hand over the returned goods to the courier who arrived at the agreed time, send them by mail or deliver them personally to the seller at Gedvydžių st. 22-33, Vilnius LT-06308, Lithuania.
6.4. Together with the returned product, the Buyer must submit to the Seller a completed application form, which the Seller submits to the buyer after receiving a statement from the buyer about the desired product to be returned, or submit a free-form request for the return of the product (indicating the returned product and his bank account to which the money must be transferred the returned product) and a document proving the purchase in the online store (value added tax invoice, invoice, payment card account statement, payment card reader receipt).
7. Rules for exchanging and returning goods of inappropriate quality
7.1. Goods of unsuitable quality are exchanged for goods of suitable quality and goods are returned in accordance with Articles 6.363 and 6.364 of the Civil Code, 2014-07-22 Government Resolution No. 738 of the approved "Rules of Retail Trade", established in cases with them and conditions.
7.2. The seller is responsible for item defects that become apparent within two years of the item being handed over.
7.3. The buyer does not have the right to terminate the contract if the lack of the item is minor.
7.4. If the Buyer has purchased goods of inadequate quality, the Buyer may return the goods within the warranty period and, at his option, may demand:
7.4.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
7.4.2. to reduce the purchase price accordingly;
7.4.3. that the product is replaced with an analogous product of suitable quality;
7.4.4. return the price paid and cancel the sales contract.
7.5. The buyer can choose only one of the methods of protection of rights provided for in Clause 7.4 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in clause 7.4, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in clause 7.4.
7.6. If the buyer terminates the contract due to the inappropriate quality of the item, the seller must return the price paid. The cost of returning an item of inappropriate quality is borne by the Seller.
7.7. Goods are exchanged or returned by the user's written request, the form of which is submitted together with the goods, or by the Buyer's free-form request, which is submitted to the Seller by e-mail specified in the Rules. In the submitted request, the reason (lack of quality of the product) due to which the purchased product does not satisfy the Buyer and one of the requirements specified in point 7.4 of the Rules is indicated. A document confirming the purchase and sale of goods from the Seller (value added tax invoice, invoice, payment card statement, payment card reader receipt) is attached to the application.
8. Processing of personal data
8.1. The rules for processing personal data are specified in the Privacy and Cookies policies, separately.
8.2. The buyer, registering by e-mail in the store and when ordering goods, undertakes to store and not disclose login data to anyone.
9. Final provisions
9.1. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Store without informing the Buyer.
9.2. When commenting or sending a recommendation, the Buyer guarantees that any information provided by him is correct, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his actions.
9.3. If the Buyer tries to harm the stability and security of the work of the Seller's store or violates his obligations, the Seller has the right to limit or suspend the Buyer's access to e-mail immediately and without warning. store, or be in a physical store, or in exceptional cases cancel the Buyer's registration. The Seller reserves the right to delete and/or correct the comments posted by the Buyer at any time if it believes that the Buyer has not complied with these Rules 9.2. of the requirements specified in point.
9.4. The Seller sends all notifications of any kind to the Buyer to the e-mail address specified in the registration form or the submitted order form.
9.5. The buyer all messages, inquiries, complaints, etc. of any kind. sent to the Seller's e-mail address hello@osisi.shop The Buyer has the right to contact the Seller and the Seller's business address, Gedvydžių st. 22-33, Vilnius LT-06308, Lithuania.
9.6. These Rules do not in any way limit and in no case can be understood as limiting the rights of the Buyer (user), established by the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The Law of the Republic of Lithuania applies to the Goods Purchase - Sale Agreement concluded between the Buyer and the Seller.
9.7. You can submit a request/complaint about goods purchased in the store to the State Office for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt tel. 852626751, on the website www.vvtat.lt (also the State Office for the Protection of Consumer Rights for territorial units of the service in counties) - whether to fill out the application form on the EGS platform http://ec.europa.eu/odr/
9.8. All disagreements between the Buyer and the Seller arising from or related to the Purchase - Sale Agreement shall be resolved by negotiation between the parties. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9.9. If the Seller's email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.10. The seller reserves the right to change or supplement the Rules at any time, taking into account the requirements established by legal acts. Each time the Buyer makes a purchase in the online store, he will have to agree to these Rules again.
9.11. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
9.12. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved according to the procedure established by the laws of the Republic of Lithuania, according to the place of jurisdiction of the Seller.agal Pardavėjo teismingumo vietą.